Arbitration? At eBay? Nah.

   I've just had another goround with eBay.

   I had purchased a jacket, advertised as 'new without tags' (nwot),from a seller. After receiving another jacket of the same brand and model but with a different color, I noticed something about the first one.

   When a garment with an elastic waistband is worn over a period of time, the elastic becomes permanently stretched. This was the case with the first jacket. On comparing the two jackets, side by side, the excessive stretch in the waistband of the jacket was obvious.

   I took a picture of the waistband from an angle that highlighted the stretch. I took another with the unstretched waistband over the stretched waistband. This made clear the differences.

   I submitted the photos to the seller and asked for a refund. The seller agreed and sent an RMA(return merchandise authorization).

   I mailed the jacket back using the label supplied. 

   The day the packaged reached the seller, the seller opened a case.

   The 'judgement' granted me a full refund but noted the garment 'appeared' altered.

   This is part of eBay's plan of appeasement. Justice is not their concern. Money is. 

   I've run into this kind of arbitrary decision making before.

   There should be a law(s) in place that make eBay liable for poor decision making that results in monetary loss or gain.

   eBay regularly engages its clients on political issues affecting eBay. This is another instance of eBay passing off self interest as community service.

   Prior to this, buyers were given preference in arbitration. The sellers started complaining and now, after a year or two, eBay has shifted preference to the sellers but leaning solidly, toward appeasement. They just want everyone to be happy(sarcasm). They make more money that way.

   I could be wrong, and the 'judge(s)' may just be too stupid to note important details, but I think appeasement was the goal. This, however, may be the act of one person and not indicative of eBay as a whole. If so, this implies a disregard for responsibility on eBay's part, a highly credible proposition.